Shipping Policy

At Zarits, every order is prepared with care so that your plants, natural products and accessories arrive in the best possible condition.

Because plants are living organisms, shipping them requires special attention. We therefore adapt our preparation methods and shipping timelines according to the season, weather conditions and the type of products ordered.

Order Preparation

We prepare each order according to the type of products purchased.

• Plants: prepared and shipped Monday through Wednesday only.
• Natural products and accessories: prepared and shipped Monday through Friday.

We avoid shipping plants near the end of the week to reduce the risk of packages being held by the carrier over the weekend.

Plant Shipping

We ship plants within Canada only.

Depending on the season, destination and type of order, we use Canada Post, Purolator or GLS.

During winter, we generally prioritize Canada Post or Purolator for plant shipments to provide the fastest and safest transportation possible.

Delivery Times

Delivery times vary depending on the destination, season and carrier.

During winter, plant shipments generally take 1 to 2 business days. Delivery may take longer in the event of difficult weather conditions, carrier delays or deliveries to certain remote areas of Quebec.

Once a package has been transferred to the carrier, some delays may be beyond our control. Zarits is not responsible for delays caused by the carrier. However, if you notice a tracking issue or a concerning delay, please contact us at info@zarits.com.

Weather-Related Delays

During periods of cold, hot or unstable temperatures, we may delay plant shipments to provide better transportation conditions.

Our priority is always to protect your plants, even when this means waiting for a more suitable weather window.

Shipping Fees

Free shipping is available in Quebec and Ontario on eligible orders of $155 or more, unless otherwise indicated.

For orders below this amount, or for deliveries to other provinces, shipping fees are the responsibility of the purchaser unless a promotion or special offer is in effect.

Shipping fees are calculated based on several factors, including the weight and size of the package, the type of products ordered and the delivery address.

For plant orders, fees may also vary depending on the province and the protective packaging required for the season.

Available shipping options are displayed automatically at checkout.

Protecting Plants During Transportation

Your plants are prepared with the utmost care using packaging designed to provide optimal protection during transportation.

Each plant is carefully wrapped in biodegradable plant-based polymer wrap and securely positioned inside the box using biodegradable starch packing peanuts to reduce movement and protect the foliage during transportation.

During colder seasons, we add thermal insulation when temperatures fall below 15°C. When temperatures fall below 0°C, a heat pack is also added underneath the thermal protection.

Plants remain fragile, and the package must always be kept upright.

Order Tracking

You will receive a tracking number once your order has been transferred to the carrier.

We recommend monitoring your package closely, especially when it contains plants.

Receiving a Package Containing Plants

To protect your plants upon arrival, someone should ideally be present when the package is delivered.

The package must not remain outside for more than 10 minutes.

The package must be opened promptly after delivery:

• With a heat pack: within one hour of delivery.
• Without a heat pack: within six hours of delivery.

The longer a plant remains inside its box, the greater the risk of stress or damage.

Problems Upon Delivery

Any issue must be reported within 24 hours of delivery. After this period, it becomes difficult to determine whether the issue was caused by transportation, handling or the conditions following delivery.

Please contact us at info@zarits.com and include your order number, photos and, where required, your unboxing video.

Broken or Damaged Non-Living Products

If a non-living product arrives broken or damaged, a free replacement may be sent provided that all applicable conditions are met.

The request must be submitted within 24 hours of receiving the order.

Please include:

• your order number;
• a clear photo of the damaged product;
• a photo of the package as it appeared upon delivery.

Without appropriate photographic evidence, we will unfortunately be unable to process the request.

Plant Arriving Dead or Beyond Recovery

Our live-arrival policy applies only when a plant arrives dead or beyond recovery when the package is opened and all applicable conditions have been met.

To be eligible:

• Someone must be present when the package is delivered.
• The package must not remain outside for more than 10 minutes.
• The package must be opened within the timeframes indicated above.
• A complete, continuous and unedited unboxing video is required.
• The issue must be reported within 24 hours of delivery.

Please contact us at info@zarits.com and include your order number, clear photos of the plant, a photo of the package and a complete unboxing video.

Without appropriate photos or video evidence, we will unfortunately be unable to process the request.

If a replacement is offered, it will be subject to availability. In certain cases, a waiting period of 3 to 6 months may be necessary.

If no replacement is available after this period, store credit corresponding to the value of the plant only may be offered.

Shipping, insulation and heat-pack fees for the replacement plant are the responsibility of the purchaser.

In-Store Pickup

When the option is available at checkout, you may select in-store pickup.

Once your order is ready, you may pick it up at Zarits, located at 32A Avenue de la Gare, Saint-Sauveur, during our regular business hours.

Pickup orders must be collected within 14 days of payment.

We store your order with care. However, because many of our products are living, fragile or made in small quantities, we cannot hold them indefinitely.

After this period, Zarits reserves the right to cancel the order without a refund.

Phytosanitary Certificate

No phytosanitary certificate is required for orders shipped within Canada.

For orders intended for destinations outside Canada, a phytosanitary certificate is required. Please contact us at info@zarits.com before your order is shipped.

We will verify what is possible, prepare the required documentation where applicable and inform you of any related fees.

Contact Us

For any questions regarding shipping, delivery or the receipt of an order, please contact us at:

info@zarits.com