Shipping Policy

At Zarits, we prepare every order with care so your plants, natural products, and accessories arrive in the best possible condition.

Because plants are living products, shipping requires special attention. We adapt our preparation methods and shipping timelines according to the season, weather conditions, and the type of products ordered.

Order Preparation

We prepare each order according to the type of products purchased.

• Plants: prepared and shipped Monday through Wednesday only.
• Natural products and accessories: prepared and shipped Monday through Friday.

We avoid shipping plants at the end of the week to reduce the risk of packages being held by the carrier over the weekend.

Plant Shipping

We currently ship plants within Canada only.

Depending on the season, destination, and type of order, we use Canada Post, Purolator, or GLS.

During winter, we prioritize Canada Post or Purolator for plant shipments to provide the fastest and safest transit possible.

Delivery Times

Delivery times vary depending on the destination, season, and carrier.

During winter, plant shipments generally take 1 to 2 business days. Delays may occasionally be longer due to difficult weather conditions, carrier volume, or remote destinations.

Once a parcel has been handed over to the carrier, some delays may be outside our control. Zarits is not responsible for delays caused by the carrier, but if you notice a tracking issue or a concerning delay, please contact us at info@zarits.com.

Weather-Related Delays

During cold, hot, or unstable weather conditions, we may delay plant shipments in order to provide safer transportation conditions.

Our priority is always to protect your plants, even if that means waiting for a more suitable weather window.

Plant Protection During Transit

Your plants are packed with great care using materials designed to provide optimal protection during transit.

Each plant is carefully wrapped in biodegradable plant-based polymer wrap, then secured inside the box with biodegradable starch packing peanuts to reduce movement and protect the foliage during shipping.

When temperatures drop below 15 °C, we add appropriate thermal protection. When temperatures fall below 0 °C, a heat pack is also added underneath the thermal protection.

This protection is included in the applicable cold-season shipping rate for orders containing plants.

Plants are still fragile, so the parcel should always be kept upright.

Order Tracking

You will receive a tracking number once your order has been handed over to the carrier.

We recommend monitoring your tracking closely, especially when your order contains plants.

Receiving a Parcel Containing Plants

To help protect your plants upon arrival, someone should ideally be present at the time of delivery.

The parcel should not remain outside for more than 10 minutes.

The parcel should be opened promptly after delivery:

• With a heat pack: within 1 hour of delivery.
• Without a heat pack: within 6 hours of delivery.

The longer a plant remains inside its box, the greater the risk of stress.

Issue Upon Delivery

Any issue must be reported within 24 hours of delivery. After this period, it becomes difficult to determine whether the issue was caused by transit, handling, or conditions after delivery.

Please contact us at info@zarits.com and include your order number, photos, and, if necessary, your unboxing video.

Broken or Damaged Non-Living Product

If a non-living product arrives broken or damaged, a free replacement may be sent if all conditions are met.

The request must be submitted within 24 hours of receiving the order.

Please include:

• your order number;
• a clear photo of the damaged product;
• a photo of the parcel as received.

Without compliant photo evidence, we unfortunately will not be able to process the request.

Dead or Irrecoverable Plant Upon Arrival

Our live-arrival policy applies only if a plant arrives dead or irrecoverable when the parcel is opened and all conditions are met.

To be eligible:

• Someone must be present at the time of delivery.
• The parcel must not remain outside for more than 10 minutes.
• The parcel must be opened within the required timeframe.
• A complete and continuous unboxing video, without cuts, is mandatory.
• The issue must be reported within 24 hours of delivery.

Please contact us at info@zarits.com with your order number, clear photos of the plant, a photo of the parcel, and a complete unboxing video.

Without compliant photo or video evidence, we unfortunately will not be able to process the request.

If a replacement is offered, it will be subject to availability. In some cases, a delay of 3 to 6 months may be necessary.

If a replacement is not possible after that period, a store credit corresponding to the value of the plant only may be offered.

Shipping, insulation, and heat-pack costs for sending a replacement plant are the responsibility of the buyer.

In-Store Pickup

When available at checkout, you may choose in-store pickup.

Once your order is ready, you may pick it up at Zarits, 32A Avenue de la Gare, Saint-Sauveur, during our opening hours.

Pickup orders must be collected within 14 days of payment.

We take good care of your order, but because many of our products are living, fragile, or prepared in small batches, we cannot hold orders indefinitely.

After this period, Zarits reserves the right to cancel the order without refund.

Phytosanitary Certificate

We currently ship plants within Canada only. No phytosanitary certificate is required for plant orders shipped within Canada.

For any special request involving the international shipment of plants, please get in touch with us at info@zarits.com before placing your order so we can confirm what may be possible.

Contact Us

For any questions regarding shipping, delivery, or receiving an order, please contact us at: info@zarits.com