Policies

Final Sale Policy – Zarits

At Zarits, all sales are final, whether online or in-store.

By making a purchase, the customer acknowledges having read, understood, and accepted all the conditions below.

🌿 Final Sales – Non-Refundable Products

All products sold at Zarits are non-refundable, non-exchangeable, and without store credit, no exceptions, including:

Natural products
Plants
Accessories
Pre-sale items
Sale or promotional items

👉 Unique exception: if a product (other than a plant) arrives broken during delivery, a replacement will be sent, subject to compliance with the conditions described below.

📸 Product Damaged Upon Receipt (Non-Living Products)

If a product arrives broken or damaged, a replacement will be sent free of charge, provided that:

A clear photo of the damaged product is provided
A photo of the package upon receipt is also sent
The photos are submitted within 24 hours of receipt

Without conforming photo proof, no replacement can be made.

🌱 Specific Plant Policy

As plants are living beings, they are sold at the buyer's risk and are subject to the following conditions.

📦 Online Orders

Orders cannot be canceled once the transaction is complete
No modifications, cancellations, or refunds after purchase

🛍️ In-Store Purchases and Pick-ups

It is the customer's responsibility to inspect items before leaving the store.
Any in-store pick-up order must be collected within 14 days of payment
After this period, Zarits reserves the right to cancel the order without refund

✈️ Plant Shipping – Canada Only

Winter: Purolator (1 to 2 business days)
Summer: GLS or Purolator

⚠️ Shipping costs are the responsibility of the buyer.

Zarits is not responsible for delays caused by carriers.

⭐️⭐️⭐️ LIVE ARRIVAL POLICY ⭐️⭐️⭐️

Plants are packaged with the utmost care. However, due to the risks associated with transport, coverage is strictly conditional.

To be eligible, all the following conditions must be met:

📦 Someone must be present at the time of delivery

⏱️ The package cannot remain outside for more than 10 minutes

🗃️ The package must be opened:

Within one hour if a heat pack is used
Within 6 hours without a heat pack

🎥 A complete and continuous unboxing video, without cuts, is mandatory

☠️ Replacement applies only if the plant is dead or irrecoverable upon opening

Any problem must be reported within 24 hours of receipt, with supporting photos and video.

If the claim is eligible:

1️⃣ A new purchase is required to receive a replacement

2️⃣ A replacement will be offered if available, or within 3 to 6 months. The replacement plant may vary (size, shape, variegation, splash, silver, etc.)
3️⃣ Shipping, insulation, and heat pack fees are the responsibility of the buyer
4️⃣ If no replacement is possible after 3 to 6 months, store credit (plant value only) may be offered
5️⃣ No monetary refunds, except at Zarits' discretion
6️⃣ Coverage ends as soon as the package leaves the store

⭐️ Please note: This policy is intentionally advantageous given the high risks associated with shipping live plants in Canada.

Zarits reserves the right to refuse or cancel any sale, in accordance with applicable consumer protection laws.

This page attempts to explain how ZARITS collects and uses the personal information of all users who access our website.

As a Canadian company, we take care and respect all information that our users share with us when accessing our site.

1- Personal Information

"Personal information" is all data that can be used to identify a "natural person," such as your phone number, email address, age, geographic location, browser language, and home address.

We do not collect sensitive information from our users such as: religion, gender identity, sexual orientation, political opinions, or personal health.

The personal information we collect is solely for the purpose of providing better service to our customers, users, and partners, and to present content that matches your tastes and preferences.

As a responsible company, we comply with the Principles outlined in the national standard of Canada entitled Model Code for the Protection of Personal Information, CAN/CSA-Q830-96.

This includes our entire method of working with the information we collect from our users when they enter our website.

2- How do we collect data?

Data is collected through cookies provided with your mobile device. To do this, we use Google Analytics as our primary collection tool.

With it, we collect information such as:

- Type of Device You Connect With

- Browser Language You Use

- Geographic Location

- Gender

- Age

- IP Address

If you do not wish to participate in Google Analytics data collection, you can click on this link Google Analytics Opt-out Browser Add-on and download the add-on for your browser. This will prevent Google Analytics from collecting the information explained above.

3- How do we protect your information?

We do not retain information longer than necessary, and we ensure not to share it with third parties, unless they help us collect the information; in this case, we verify that they have a privacy policy identical to ours.

4- How do we use the data we collect?

We use the data we collect to better present our content and provide a better user experience, for example:

- Presenting personalized content to our users.

- Helping to find the content our users are looking for.

- Providing better customer service.

- Helping to answer their questions accurately.

All this information is intended to give our users a safe and secure way to browse our website.