Policies

Once the order is confirmed, it is not possible to modify items already purchased, quantities, or delivery method.

However, if your order has not yet been prepared or shipped, we can sometimes add items or correct certain information, such as the delivery address or the recipient's name. Please write to us quickly at info@zarits.com with your order number.

No. Once an order is confirmed, it can no longer be canceled.

We prepare orders quickly, and many products are live, produced in small batches, or reserved especially for you. Therefore, we invite you to check your cart, your information, and your delivery method before finalizing your purchase.

Yes, if your order has not yet been prepared or shipped.

Please email us quickly at info@zarits.com with your order number and the items you wish to add.

No. Presale items are reserved specifically for you and are considered final sales. Therefore, they cannot be cancelled, exchanged, or refunded.

Yes. Zarits gift cards are available in-store or on our website and can be offered as a set amount or for specific treatments.

Available options include:

• $50.00
• $80.00
• $100.00
• $120.00
• Holistic hair treatment
• Luxury treatment with triple exfoliant
• Scalp massage

The gift card can be picked up in-store or sent by email. It includes a unique code to be used at checkout and can be used multiple times, until the balance is depleted.

For in-store use, it is necessary to present the physical card.

> See gift cards.

We carefully prepare each order based on the type of products ordered.

• Plants: preparation and shipping from Monday to Wednesday only. We made this choice to prevent your plants from getting stuck with the carrier over the weekend. In winter, some shipments may be delayed depending on temperatures to protect your plants from the cold.
• Natural products and accessories: preparation and shipping from Monday to Friday.

We avoid shipping plants at the end of the week to reduce the risk of them getting stuck with the carrier.

Yes. In cold, hot, or unstable temperatures, we may delay the shipment of plants to provide them with better transport conditions.

Our priority is always to protect your plants, even if it means waiting for a more favorable weather window.

Your plants are carefully prepared in packaging designed to offer them optimal protection during transport.

Each plant is carefully wrapped in biodegradable plant-based polymer wrap, then securely packed in its box with biodegradable starch beads to limit movement and protect the foliage during transport.

In cold seasons, we add thermal protection when temperatures drop below 15 °C. When temperatures fall below 0 °C, a heat pack is also added under the thermal protection.

However, plants remain fragile: the package must always be kept upright. Everything is designed so that your plants travel in the best possible conditions.

> To learn more, watch the video "Unboxing and Acclimatization".

We ship plants within Canada only. Natural products and accessories can be shipped according to the options available at checkout.

Depending on the season, destination, and type of order, we use Canada Post, Purolator, or GLS.

In winter, we prioritize Canada Post or Purolator for plant shipments to ensure the fastest and safest possible transport.

Delivery times vary depending on the destination, season, and carrier.

In winter, plant shipments generally take 1 to 2 business days. However, delivery times may be longer due to inclement weather, carrier overload, or for certain remote regions of Quebec.

Delivery is free in Quebec and Ontario for eligible orders of $155 and more, unless otherwise indicated.

For orders below this amount, or for other provinces, shipping costs are the responsibility of the buyer, unless a promotion or special offer is in effect.

Delivery costs are calculated according to several factors, such as the weight, the package volume, the type of products ordered, and the delivery address. For plants, costs may also vary depending on the province and the necessary protections according to the season.

Available options are displayed automatically at checkout.

You will receive a tracking number when your order is picked up by the carrier.

We recommend tracking your package closely, especially when it contains plants.

Once the package is handed over to the carrier, some delays may be beyond our control.

That said, if you notice a tracking issue or a concerning delay, please write to us promptly. We will review the situation with you.

Yes. You can choose the in-store pickup option when available at checkout.

Once your order is ready, you can pick it up at Zarits, at 32A avenue de la Gare, Saint-Sauveur, during our opening hours.

Pickup orders must be collected within 14 days of payment.

We carefully store your orders, but as several products are living, fragile, or prepared in small quantities, we cannot keep them indefinitely.

After this period, Zarits reserves the right to cancel the order without a refund.

Yes. If you purchase or pick up an order in store, please take a moment to check your items before leaving the premises.

Once the items have left the store, we cannot be held responsible for damages related to transportation, handling, or home conditions.

No. Plants cannot be returned, exchanged, or refunded.

They are living beings, sensitive to changes in environment, temperature, light, watering, and transport. Once a plant leaves the shop or is delivered, we can no longer control the conditions in which it is kept.

For this reason, all plant sales are final. For our part, we take the greatest care to select, prepare, and package each plant so that it leaves Zarits healthy and in the best possible condition.

Plants are not guaranteed after receipt, as they are living organisms and their development depends greatly on their new environment.

However, a live arrival policy may apply if the plant arrives dead or irrecoverable upon opening the package, and if all conditions are met.

This is conditional coverage that applies only if the plant arrives dead or unsalvageable when the package is opened.

It does not cover minor transport-related damage, such as a damaged leaf, a bent stem, a bit of displaced substrate, or normal shipping stress.

For a request to be eligible, all of the following conditions must be met:

• Someone must be present during delivery.
• The package must not remain outdoors for more than 10 minutes.
• The package must be opened within the allotted time.
• A complete and continuous unboxing video, without cuts, is mandatory.
• The problem must be reported within 24 hours of receipt.

These conditions allow us to verify the actual condition of the plant upon arrival.

The package must be opened quickly after delivery.

• With heat pack: within one hour of receipt.
• Without heat pack: within 6 hours of receipt.

The longer a plant stays in its box, the more likely it is to experience stress.

Contact us within 24 hours of receiving the order at info@zarits.com.

Please include:

• Your order number.
• Clear photos of the plant.
• A photo of the package.
• A complete and continuous unboxing video.

Without compliant photos or video, we unfortunately cannot process the request.

If a replacement is offered, it may vary in size, shape, color, variegation, splash, silvering, or general appearance, as each plant is unique.

If a replacement is offered, it will be subject to availability. In some cases, a delay of 3 to 6 months may be necessary.

Shipping, insulation, and heat pack costs for sending a new plant are the responsibility of the buyer.

If no replacement is possible after this period, store credit corresponding to the value of the plant only may be offered.

No. Natural products are final sale for quality, hygiene, and safety reasons.

As our products are made in small batches and are not sealed with an inner lid like mass-produced items, we cannot accept returns once they have left the store or been delivered.

Yes, some accessories can be returned, provided you inform us immediately.

Returns can be made:

By shipping, at the customer's expense.
In-store, when possible.

The accessory must be in good condition, unused, and in its original packaging if applicable.

Please contact us at info@zarits.com within 24 hours of receiving your order.

Please include:

• Your order number.
• A clear photo of the damaged product.
• A photo of the package as it was received.

This will help us better understand what happened during transit.

Yes, for non-living products only, a free replacement can be sent if the conditions are met.

The request must be made within 24 hours of receiving the order, accompanied by photos.

Please write to us promptly at info@zarits.com, including your order number and a photo of the contents you received.

We will review the situation with you and do our best to resolve it quickly.

Take photos of the package before opening it, then contact us at info@zarits.com within 24 hours of receiving your order.

Also, keep the packaging until we have been able to review the situation with you.

Take photos as soon as you open the package and be sure to have a complete unboxing video, uncut.

Plants can sometimes experience slight stress during transit. A damaged leaf or a bit of displaced substrate does not necessarily mean the plant is irreparable.

If the plant appears dead or severely damaged, contact us at info@zarits.com within 24 hours of receipt.

Any problem upon receipt of your order must be reported within 24 hours of delivery. After this time, it becomes difficult to determine if the problem is due to transportation, handling, or conditions after receipt.

You can write to us at info@zarits.com, including your order number, your photos, and, if necessary, your unboxing video.

Most sales are final and do not entitle you to an exchange or refund, whether online or in-store.

This includes:

• Plants.
• Natural products.
• Pre-sale items.
• Sale or promotional items.

Accessories may be an exception in certain cases, provided you inform us promptly.

We do not offer refunds, except in exceptional cases at Zarits' discretion.

If a particular situation arises, please write to us at info@zarits.com. We will take the time to review it with you.

Plants and natural products are not exchangeable.

Some accessories may be returned or exchanged depending on the situation, provided they are unused and in good condition.

Contact us. Even though sales are final, our team is available to help you, answer your questions, and review the situation with you.

Our goal is always to provide you with the best possible support.

Upon arrival, allow your plant to slowly acclimate to its new environment.

We recommend:

• Checking the soil moisture before watering.
• Not repotting your plant.
• Placing it in light suitable for its needs.
• Giving it a few days to recover from transport.

A slight adaptation stress is normal after a change of environment.

> To learn more, watch the video "Unpacking and Acclimation".

No, it's best to avoid it. After its arrival, your plant needs an adaptation period before being repotted.

Repotting too quickly can cause additional stress, especially after transportation.

> To learn more, watch the video "Unpacking and Acclimatization".

You can consult our product sheets, our advice section on the website, our blog, and our social media channels.

We regularly add information to help you better understand your plants.

> To learn more, watch the video "Unboxing and Acclimation".

On our site, you will find a selection of products and accessories to help you take care of your plants every day.

Whether for watering, repotting, support, maintenance or simply to better display them at home, we choose practical products adapted to the needs of tropical plants.

And if you don't know what to choose, our team can also guide you.

Yes. If you need advice, you can write to us at info@zarits.com.

To help you better, ideally send us:

• A photo of the plant.
• A photo of the soil.
• A description of its location.
• Your watering frequency.

This allows us to give you more tailored advice.

Yes. At Zarits, we prioritize packaging that is thoughtful, recyclable, biodegradable, or reusable whenever possible.

Our goal is to protect your products well while reducing our environmental impact, one step at a time.

Yes. Our natural products are carefully prepared, in small batches, to preserve their quality.

This approach also allows us to create products that are fresher, more thoughtfully made, and locally produced.

Yes. Our natural products are handcrafted in Quebec, in the Laurentians.

By producing locally, we support the local economy and reduce the distances our products travel whenever possible.

You can also visit us at our shop in Saint-Sauveur—we’d be delighted to welcome you.

Yes. We love to collaborate with Quebec or Canadian suppliers, artisans and businesses as much as possible.

Our products are also available through several local distributors. If you own a shop and would like to become a Zarits reseller, please visit the Become a Reseller section of our website.

For orders shipped within Canada, no phytosanitary certificate is required.

For orders destined outside of Canada, a phytosanitary certificate is required. If you need one, contact us at info@zarits.com before your order is shipped.

We can verify what is possible, prepare the document if needed, and inform you of the applicable fees.

We only collect information necessary to process orders, provide customer service, and improve your experience on our website.

This may include, for example, your name, email address, shipping address, and order information.

Yes. Like most online stores, our site may use cookies and analytics tools to better understand navigation and improve the customer experience.

We do not share your personal information unnecessarily.

However, some data may be transmitted to necessary service providers, for example for payment, delivery, site analysis, or customer service.

You can consult our full privacy policy on the dedicated page of the website.