Sales, Delivery, and Returns Policies

1. Acceptance of Terms

At Zarits, we aim to provide a clear, transparent, and respectful shopping experience. By making a purchase online or in store, the customer acknowledges that they have read and accepted these policies, subject to any rights provided under applicable laws.

2. Final Sales

Most sales at Zarits are final, whether purchased online or in store.

This includes, but is not limited to:

• plants;
• wellness products;
• pre-order items;
• sale or promotional items;
• products made or reserved specifically for you.

Plants and wellness products are non-refundable and non-exchangeable.

Certain accessories may be eligible for an exception, provided that you contact us promptly and the item is unused, in good condition, and in its original packaging where applicable.

3. Online Orders

Once an order has been confirmed, it cannot be cancelled.

Items already purchased, quantities, and the selected shipping method cannot be changed. However, if the order has not yet been prepared or shipped, we may sometimes be able to add items or correct certain information, such as the shipping address or recipient name.

For any request, please contact us as soon as possible at info@zarits.com and include your order number.

4. In-Store Pickup

Pickup orders must be collected within 14 days of payment.

After this period, Zarits reserves the right to cancel the order without refund.

Customers are responsible for inspecting their items before leaving the store. Once items have left the store, Zarits cannot be held responsible for damage related to transportation, handling, or conditions at home.

5. Shipping & Delivery

We ship plants within Canada only. Wellness products and accessories may be shipped according to the options available at checkout.

Depending on the season, destination, and type of order, we use Canada Post, Purolator, or GLS.

Plants are generally shipped Monday through Wednesday to reduce the risk of packages being held by the carrier over the weekend.

Wellness products and accessories may be prepared and shipped Monday through Friday.

During cold, hot, or unstable weather conditions, Zarits may delay plant shipments to provide safer transit conditions.

When temperatures drop below 15 °C, thermal protection is added to orders containing plants. When temperatures fall below 0 °C, a heat pack is also included.

Once a parcel has been handed over to the carrier, some delays may be outside our control. Zarits is not responsible for delays caused by the carrier, but we encourage you to contact us if you notice a tracking issue or a concerning delay.

6. Shipping Rates

Shipping rates vary depending on the type of order and shipping region.

Quebec + Ontario

Wellness products and accessories
• Shipping: $12
• Free shipping from $125

Orders containing plants
• Shipping: $18
• Free shipping from $155

New Brunswick + Nova Scotia

Wellness products and accessories
• Shipping: $16
• Free shipping from $145

Orders containing plants
• Shipping: $21
• Free shipping from $155

Other Eligible Provinces

Alberta, British Columbia, Saskatchewan, Manitoba, Prince Edward Island, and Newfoundland and Labrador.

Wellness products and accessories
• Shipping: $22
• Free shipping from $145

Orders containing plants
• Shipping: $45
• Free shipping from $195

During the cold season, a $10 thermal protection fee applies to all orders containing plants, even when shipping is free. This protection includes appropriate thermal packaging, a heat pack when necessary, as well as customized packaging designed to help the plant arrive in the best possible condition.

For orders below the free-shipping thresholds, shipping costs are the responsibility of the buyer.

Some remote regions and territories require custom shipping rates. Please contact us before placing your order.

Available shipping options and applicable rates are displayed automatically at checkout.

7. Damaged Non-Living Products Upon Delivery

If a non-living product arrives broken or damaged, a free replacement may be sent if all conditions are met.

The request must be submitted within 24 hours of receiving the order.

Please include:

• your order number;
• a clear photo of the damaged product;
• a photo of the parcel as received.

Without appropriate photo evidence, we unfortunately will not be able to process the request.

8. Policy for Live Plants

Plants are living organisms and are sensitive to changes in environment, temperature, light, watering, and transportation.

Once a plant leaves our store or has been delivered, we can no longer control the conditions in which it is kept. For this reason, all plant sales are final.

On our end, we take great care in selecting, preparing, and packing every plant so that it leaves Zarits healthy and in the best possible condition.

9. Live Arrival Policy

Our live arrival policy is a conditional coverage that applies only if a plant arrives dead or irrecoverable when the parcel is opened.

It does not cover minor shipping-related damage such as a damaged leaf, bent stem, displaced substrate, or normal shipping stress.

To be eligible, all of the following conditions must be met:

• Someone must be present at the time of delivery.
• The parcel must not remain outside for more than 10 minutes.
• If a heat pack is used, the parcel must be opened within 1 hour of delivery.
• Without a heat pack, the parcel must be opened within 6 hours of delivery.
• A complete and continuous unboxing video, without cuts, is mandatory.
• The issue must be reported within 24 hours of delivery.

All requests must be sent to info@zarits.com and include:

• your order number;
• clear photos of the plant;
• a photo of the parcel;
• a complete and continuous unboxing video.

Without appropriate photo or video evidence, we unfortunately will not be able to process the request.

10. Replacement of an Eligible Plant

If a claim is eligible, a solution may be offered depending on the situation.

If a replacement is offered, it will be subject to availability. In some cases, a delay of 3 to 6 months may be required.

The replacement plant may vary in size, shape, colour, variegation, splash, silvering, or overall appearance, as every plant is unique.

Shipping, insulation, and heat-pack costs associated with sending a replacement plant are the responsibility of the buyer.

If no replacement is available after this period, a store credit corresponding to the value of the plant only may be offered.

No monetary refund will be provided except at Zarits’ discretion and subject to applicable laws.

11. Gift Cards

Zarits gift cards are available in store or on our website and may be offered as a monetary amount or for certain services.

The gift card may be picked up in store or sent by email. It includes a unique code to use at checkout and may be used over multiple purchases until the balance is depleted.

For in-store use, the physical card must be presented.

12. Phytosanitary Certificate

We currently ship plants within Canada only.

No phytosanitary certificate is required for plant orders shipped within Canada.

For any special request involving international plant shipping, please contact us at info@zarits.com before placing your order so we can confirm what may be possible.

13. Right to Refuse or Cancel a Sale

In certain exceptional circumstances, Zarits reserves the right to refuse or cancel a sale in accordance with applicable laws.

14. Privacy

The collection and use of personal information are described in our Privacy Policy. Please refer to the dedicated page for more information.

15. Contact Us

For any questions regarding our policies, please contact us at info@zarits.com